Terms and Conditions
These terms and conditions (“Terms”) govern your use of the Reliance Rail Solutions website and the engagement of our services, including rail operations support, training, and consultancy. By using our website or engaging our services, you agree to these Terms.
1. About us
Reliance Rail Solutions
Phone: 07934335499
2. Use of this website
You may browse this website and use our enquiry and contact forms for the purpose of finding out about and engaging our services. You agree not to:
– copy, scrape, or reuse content from this site except as permitted in our Copyright Notice.
We may suspend or restrict access to the website at any time, for maintenance, security, or other operational reasons.
3. Enquiries and proposals
Submitting an enquiry through our website does not guarantee availability or an engagement. Proposals and indicative fees provided are based on the information supplied to us and may be subject to change if the scope or requirements change.
4. Engagements, invoicing, and payment
4.1 A formal engagement begins when both parties have agreed the scope of work, which may be confirmed through a signed agreement, a purchase order, or written acceptance of a proposal.
4.2 Invoicing schedules, payment terms, and accepted payment methods will be set out at the time of engagement. Failure to pay invoices by the agreed date may result in suspension of services and the application of statutory interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
4.3 All fees are quoted in GBP and, unless stated otherwise, are exclusive of VAT, which will be added where applicable.
4.4 Agreed fees for a confirmed engagement will not change unless the scope of work materially changes.
5. Cancellations and rescheduling
5.1 If you need to cancel a confirmed engagement, please notify us in writing as soon as possible. Any deposit or advance payment may be non-refundable where it has been applied to preparation, resource planning, or reserved capacity.
5.2 Where training courses or operational deployments need to be rescheduled, we will use reasonable endeavours to accommodate the new dates, subject to availability. Rescheduling may be subject to an administration charge.
5.3 If Reliance Rail Solutions is unable to deliver a confirmed engagement due to circumstances beyond our control (see Force Majeure, below), we will notify you as soon as possible and work with you to find a suitable alternative arrangement.
6. Client responsibilities
When engaging our services, you agree to:
– inform us promptly of any changes to the scope, personnel, or operational context that may affect our delivery.
7. Deliverables and intellectual property
7.1 Unless otherwise agreed in writing, all reports, documents, training materials, assessments, and other deliverables produced by Reliance Rail Solutions remain our intellectual property. We grant you a licence to use them for the internal purposes for which they were commissioned.
7.2 You may not share, reproduce, or repurpose our deliverables for use with other organisations or for commercial purposes without our prior written consent.
8. Confidentiality
Each party agrees to keep the other’s confidential information secure and not to disclose it to third parties without prior written consent, except as required by law or regulation. This obligation continues after the engagement ends.
9. Liability
9.1 We will provide our services with reasonable skill and care.
9.2 Except as required by law, we are not liable for indirect or consequential losses, or for circumstances outside our reasonable control (see Force Majeure).
9.3 Our total liability for any claim arising from an engagement is limited to the total fees paid for that engagement, except where the law does not allow such a limit (for example, liability for death or personal injury caused by our negligence, or for fraud).
9.4 We hold appropriate professional indemnity and public liability insurance. Details can be provided on request.
10. Health and safety
Where our personnel work on your sites or premises, both parties are responsible for ensuring that applicable health and safety requirements are met. You are responsible for communicating site-specific rules, risk assessments, and any relevant safety information to our personnel prior to commencement of work.
11. Force majeure
We will not be liable for any failure or delay in performing our services where this is caused by circumstances beyond our reasonable control, including but not limited to extreme weather, illness, accident, industrial action, regulatory intervention, infrastructure disruption, or other events of a similar nature. In such circumstances, we will work with you to find a reasonable solution, such as rescheduling or adjusting the scope of delivery.
12. Complaints
If you are unhappy with any aspect of our services, please contact us as soon as possible at Bill.Kettlewell@reliancerail.co.uk so we can try to resolve the matter.
13. Changes to these Terms
We may update these Terms from time to time to reflect changes in our services or legal requirements. The version in force at the time of your engagement will apply to that engagement.
14. Governing law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact us
Reliance Rail Solutions
Phone: 07934335499